Cloud Native Technical Services Engineer

About the role

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

About the Role & Team

Everpure acquired Portworx to create the industry's most complete Kubernetes Data Services Platform for cloud-native applications. In this role, you will be supporting multi-cloud data services for Kubernetes and containerized workloads, enabling leading enterprises to run mission-critical data applications smoothly across public and private clouds.

WHAT YOU'LL DO

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Analyze & Support: Troubleshoot and support large-scale customer deployments in public/private clouds across all severity levels.

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Technical Expertise: Provide hands-on guidance during all deployment phases, POCs, pre-sales calls, and production environments for key accounts.

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Cross-Functional Collaboration: Partner with engineering teams to analyze logs, reproduce complex customer issues, and develop long-term fixes.

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End-to-End Ownership: Track customer support cases end-to-end, triage multi-layer software stack issues, and escalate to core engineering when needed.

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Knowledge Sharing: Author and maintain KB articles, FAQs, and technical documentation for internal teams and customers.

WHAT YOU BRING

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Experience: 2 - 4+ years in customer-facing technical support or Site Reliability Engineering (SRE).

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Containers & Orchestration: Solid working knowledge of Kubernetes, OpenShift, Tanzu, or VMware container solutions (CKA certification is a plus).

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Cloud Platforms: Hands-on experience with AWS, Azure, GCP, or related cloud technologies.

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DevOps Tools: Exposure to tools like Terraform, Ansible, Chef, or Puppet is a strong plus.

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Soft Skills: Fluent in English with excellent communication; a proactive problem-solver with a strong customer-first mindset.

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Operational Flexibility: Willingness to work in a collaborative team environment, participate in shift work, and join on-call rotations.

HOW WE WORK

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Location: Based on-site 5 days a week in our vibrant office in Prague (Karlín).

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Flexibility: Enjoy flexible working hours that help you shape your day and maintain a healthy work-life balance.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US: