Applied AI Delivery Lead - NYC

About the role

ABOUT THE ROLE

OpenAI’s largest and most strategic customers are turning AI ambition into deployments that change how their organizations work. As a Delivery Lead, you will own delivery of priority AI initiatives for these customers, leading complex, high-impact deployments from planning through launch and adoption.

You’ll establish an integrated delivery plan, drive execution against launch commitments, resolve blockers, and lead progress toward measurable customer value. You’ll partner closely with account and technical teams, FDEs, customers, and delivery partners to turn customer priorities into successful deployments. You’ll bring a clear view of delivery progress, risks, and expected outcomes, helping teams make informed decisions and connecting successful execution to consumption and growth.

This is a senior, customer-facing role for someone who can move between executive conversations and practical details that determine whether a deployment succeeds. You bring technical fluency, sound judgment, and the ability to create clarity and drive action in complex, evolving environments.

WHAT YOU’LL DO

- Own delivery of priority AI initiatives. Lead complex customer engagements from scoping and planning through deployment, launch, and initial adoption.

- Build and drive an integrated delivery plan. Establish clear scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams.

- Resolve blockers and drive decisions. Identify risks early, work through dependencies and resource constraints, and bring the right stakeholders together to resolve tradeoffs and keep delivery moving.

- Lead launch readiness and activation. Drive rollout and enablement planning, address technical and organizational readiness gaps, and remove barriers to initial adoption and usage.

- Connect delivery to customer value. Define expected outcomes and measurement approaches with customers and account teams. Track adoption and consumption, assess results against agreed baselines, and communicate the value achieved.

- Provide a clear view of delivery health. Lead customer and internal delivery reviews that drive decisions and action. Communicate progress, launch confidence, risks, and implications for expected consumption and revenue timing.

- Improve how we deliver. Turn customer experience into repeatable playbooks, practical tools, and actionable feedback for product and delivery teams.

WHAT WE’RE LOOKING FOR

- 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.

- A track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes.

- Strong technical aptitude, with the ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.