Network Engineer

About the role

Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation – and that’s where you come in. The Technician Operations team is the live backbone of Meter’s deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers.

A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it’s built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you'll own the live technical execution of enterprise network deployments. By partnering directly with field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you'll ensure every customer network is successfully brought online.

WHAT SUCCESS LOOKS LIKE

Your fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will:

- Become the technical escalation point: Independently resolve the majority of live deployment networking issues, reducing escalations to Deployment Engineering and keeping installations on schedule.

- Keep projects on track: Deliver >90% of installations on time by partnering with field technicians, unblocking issues in real time, and ensuring customer networks are successfully brought online.

- Raise quality standards: Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks.

- Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.

WHAT YOUR DAY-TO-DAY WILL LOOK LIKE

From day one, you'll own the live technical execution of enterprise network deployments. A typical week might include:

- Acting as the technical lead on the live install thread: Running pre-install prep calls with technicians, deciding what gets resolved on the call vs. escalated to Wired or Wireless Deployment Engineering, and owning the shift handoff so context never drops.

- Real-time troubleshooting of issues mid-install: ISP circuit turn-up, native VLAN mismatches, trunk vs. access port config on AP uplinks, DHCP reservations and inter-VLAN routing, IPSec tunnel failures, HA firewall failover, DAC cable issues on backup uplinks, and more.

- Owning sign-off as the final technical gate before a customer network goes live: Clearing the Dashboard Issues page, confirming all hardware (firewalls, switches, APs, PDUs) is online and on the current NOS, validating ISP quality and HA failover, executing VLAN auto-config, and signing off in the deployment thread. No network activates without you.