Engineering Manager, DevOps

About the role

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About the role

Every product Swap ships runs on the platform you’ll lead. As our Engineering Manager, DevOps, you’ll build and grow a team that keeps that platform fast, reliable, and secure, while the company scales at pace.

This is a role for a leader who loves both people and systems. You’ll coach a team of DevOps engineers, shape a roadmap that engineers actually want to use, and bring AI-native ways of working into everyday practice. You’ll work closely with the Director of Engineering and your peer engineering managers, and your impact will show up in the metrics that matter.

What you'll be doing

- Lead and grow a team of DevOps engineers. Set clear expectations, give timely feedback, develop engineers and deal with underperformance early.

- Own infrastructure spend as a first class constraint, and make cost trade offs explicit in design decisions.

- Own the team's outcomes and remit. Build the roadmap with engineering stakeholders and tie it to measurable reliability, security and developer productivity goals.

- Own squad quality and operational health

- Turn AI-native practices into repeatable team workflows, and measure their impact on throughput, reliability and quality.

- Build a culture where people raise risks and bad news early, and have difficult conversations directly when needed.

- Share context and communicate your group's goals within and beyond Devops, working with the Director of Engineering and peer engineering managers.

- Own the team's hiring plan and close strong candidates. Turn onboarding into a repeatable path so new joiners get up to speed quickly.

What we're looking for

- Experience line-managing engineers, including growing senior engineers and handling performance issues.

- Senior or lead experience in devops, SRE or platform engineering, with deep hands on skills in at least one cloud infrastructure provider: GCP, AWS or Azure.

- Deep experience with CICD, infrastructure as code, observability, incident management, security.

- A habit of measuring impact and using metrics to drive priorities and decisions.

- Technical credibility: you've earned trust in design reviews and architecture decisions.