IT Engineer

About the role

ABOUT US

At Rox https://rox.com/, we believe in empowering people to do their best work.

Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x’d engineering, revenue agents 10x customer work.

We are reimagining the revenue stack by building the world’s first revenue operating system, from the application layer to the system of context. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle.

Rox powers Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition.

Underlying all of this success is an unwavering, shared belief in the mission, with an unreasonable commitment of doing whatever it takes to make it a reality.

THE TEAM

Nothing is possible without the world-class team, assembled to redefine how businesses operate.

Members on our team have:

- Founded and exited successful companies

- Held the highest positions at Google, AWS, Confluent, and New Relic

- Won IMO and IOI gold medals

- Published field-defining papers

We’re backed by the best, including Sequoia, General Catalyst, Google Ventures, Elad Gil, and Chris Ré.

CORE PRINCIPLES

TASTE: CRAFT BEAUTIFUL EXPERIENCES.

No matter how small, we strive to make sure every detail is right. We care deeply about every interaction, both in terms of whether it helps the seller get the job done, but also how the product makes them feel. We get a visceral feeling when something is off and stop at nothing to make sure we make it right. We never settle, continuously exploring ways to delight sellers.

OBSESSION: COMMIT UNREASONABLY.

In all aspects of our craft, we commit. We not only are immediately reactive to customers’ requests but are proactive about driving value even before they ask. We are also obsessive about always learning and honing our craft, improving ourselves and product every single day.

ACTION: GET IT DONE.

Talking is easy but the difference comes from the execution. We lean heavily towards making thoughtful yet fast decisions and delivering immediately. We play in a field where trust is paramount. We earn the trust and right to empower the best sellers by forging a history of over-delivering on the promise at record speed.

YOUR ROLE

ABOUT THE IT & SECURITY FUNCTION AT ROX

IT and Security at Rox isn't a back-office function. It's the infrastructure everyone in the company depends on every day, often without realizing it. Today, this function is one person: a Head of Security who owns everything from Field CISO to IT/Security help desk. We're hiring an IT Support Engineer to be the hands-on presence day to day, managing the support queue, automating tasks, and keeping people productive and secure, while helping build the IT engineering foundations the company needs for its next stage of growth.