Specialist, Network Operations
Carvana, Tempe, AZ
About the job
Position Overview
The Logistics Network Operations Specialist provides real-time support across Carvana's transportation and delivery network, serving as a key contact for Site Leaders and Vehicle Transporters. This role fields driver calls, resolves on-road disruptions, and partners with Internal stakeholders to protect route performance and on-time delivery. Strong candidates bring excellent communication and problem-solving skills, plus comfort with operational data and Google Sheets and understanding operational data .
What you’ll be doing
- Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates, providing phone support for on-road incidents as they happen
- Source and select vendors that deliver strong service while mitigating risk and downtime
- Support Logistics field teams in real time to maintain route integrity and service levels
- Monitor exceptions and conduct root cause analysis to minimize postponed deliveries
- Use multiple internal systems to gather data and troubleshoot issues that arise in transit
- Maximize outbound capacity to improve on-time delivery and reduce transit times
- Partner with Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions