Agentic AI Engineer - Product Support
Cato Networks, Tel Aviv District, Israel +2
The role
We're looking for a hands-on Agentic AI Engineer to build practical, high-impact AI solutions for our Product Support organization.
This is not a research role. You'll design and ship real AI systems that improve support workflows and processes - building custom solutions where off-the-shelf tools fall short. The role also requires close collaboration across teams: aligning with different stakeholders' needs and priorities, and building strong, ongoing partnerships across the organization.
What you will do
- Partner directly with business teams to identify automation and optimization opportunities
- Design and implement agent-based AI workflows to automate internal processes end-to-end
- Design and build LLM-powered tools (agents, workflows, copilots) using frameworks like LangGraph / LangChain
- Develop RAG pipelines, integrate multiple data sources, and build intelligent automation flows