Senior Software Engineer (Voice AI)
Taxo, New York City
The role
Location: New York City | In-office
What you will do
- Build the Core: Build and improve real-time voice agents for healthcare administrative workflows, including intake, scheduling, and refill requests.
- Connect the Pipeline: Develop the conversation pipeline across speech recognition, language models, speech generation, and telephony integrations.
- Get the Conversation Right: Improve turn-taking, interruption handling, response latency, and recovery when a conversation or external system goes off track.
- Integrate Deep: Build voice-agent orchestration and tool calls on shared backend APIs and EHR connectors, partnering with the engineers who own those services and integrations.
- Measure Voice Performance: Own voice-component tests and production instrumentation for latency, turn-taking, and tool execution. Partner with the quality engineering team on shared evaluation tooling and cross-product regression coverage.