QA Specialist - Customer Operations
ClearScore Technology Limited, London, England, United Kingdom +1
About the job
QA Specialist
We’re looking for an experienced QA Specialist to take ownership of Quality Assurance across global Customer Operations and help us continuously improve the quality of the support we provide to millions of ClearScore users.
This isn’t a role where you’ll simply work through a list of customer interactions and assign scores. We’re looking for someone who can look beyond an individual QA result, understand why something went wrong and help us improve the systems, processes, knowledge and behaviours behind it.
You’ll own and evolve our QA approach, work closely with our Customer Support teams, provide feedback and coaching, analyse quality and customer satisfaction trends, and help turn what we’re learning from customer interactions into meaningful improvements.
We’re looking for someone who already understands Customer Operations QA and is comfortable taking real ownership of the practice. You’ll need to be confident working independently, challenging existing ways of working and giving constructive feedback, including to experienced and senior team members.