Intake Quality Assurance Specialist
Cohere Health, Hyderabad, Telangana, India +1
What you will do
What you’ll do
- Translate QA findings into clear insights and recommendations for operational leaders and cross-functional partners.
- Develop and deploy structured coaching sessions based on audit findings to improve accuracy, decision-making, and skill development.
- Create and ensure accuracy of SOPs, job aids, workflow guides, and new product readiness materials.
- Facilitate onboarding and ongoing upskilling sessions using adult learning principles and SME feedback.
- Lead QA/Training side of project implementations by operationalizing workflow changes, quality expectations, and training updates into the business.
- Partner with Product, Clinical, Client Services, and Operations to validate workflow changes and identify potential quality or compliance risks.
- Support change management by communicating process updates and aligning QA expectations across impacted teams.
- Serve as a subject matter expert and advisor to frontline leaders on quality trends, training needs, and operational readiness.