Residential Security Agent (San Francisco, CA)
Concentric, San Francisco, CA +1
The role
The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response.
What you will do
- Act to support threat management and emergency response and be the first point of contact for client security needs.
- Monitor and manage camera system, access control technology and other security tools
- Monitor critical facility functions as assigned by the client
- Advise and take action addressing unknown visitors, phone calls, and other contacts
- Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables.
- Provide a high standard of customer service delivery for clients, guests, and staff