Software Engineer II

About the role

What is Contentstack?

Contentstack is redefining how modern digital experiences are built and managed. As the pioneer of the Agentic Experience Platform (AXP), Contentstack brings together structured content and brand governance (Content Cloud), real-time customer data, omnichannel personalization (Data Cloud) and autonomous AI orchestration (Agent OS) into one unified system.

While many organizations adopted headless CMS or standalone AI tools expecting transformation, they often found themselves managing disconnected systems and manual workflows. Contentstack helps enterprises move beyond that complexity by connecting content, data and AI in a way that makes digital experiences faster to launch, easier to manage and more adaptive in real time.

Leading brands including Steve Madden, LG Electronics, Subaru of America, Dolce & Gabbana, ASICS, Decathlon, and Caesars Entertainment rely on Contentstack to reduce operational friction and deliver personalized, scalable digital experiences with confidence. The company is known for its customer-first culture and commitment to the communities it serves through the Contentstack Cares program.

Learn more at www.contentstack.com.

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!

Roles & Responsibilities

- Work across the stack from a code commit to running it in production for our Platform, the shared service that powers AI features across Contentstack products

- Design, develop and test backend services and APIs from inception to rollout, including model and provider configuration, usage metering and credit allocation

- Build reliable event-driven integrations (Kafka, Celery)

- Integrate and operate LLM providers (OpenAI, Google Vertex AI/Gemini, Anthropic) securely, including key management and rotation

- Write high quality code that is scalable, testable, maintainable and reliable

- Independently own and drive new features from scratch, working with Product, QA, DevOps and partner teams

- Own releases across environments: deployments, sanity checks, hotfixes and rollbacks

- Debug and resolve issues in Kubernetes-based services on GCP, AWS and Azure

- Work in an Agile environment and facilitate agile practices

- Champion best practices, including security hygiene and test automation