Director of Partner Engineering (f/m/d)
Adjoe, Hamburg
What you will do
- Executive Relationship Management: Navigate and manage high-stakes technical relationships with C-level stakeholders (CTOs, Architects, and Engineering Leads) at our most strategic publisher partners.
- Success & Service Excellence: Ensure industry-leading satisfaction levels and uphold rigorous Service Level Agreements (SLAs) for our global publisher base.
- Technical Implementation: Oversee end-to-end complex onboardings and technical integrations, ensuring seamless alignment between publisher tech stacks and our proprietary systems.
- Strategic Escalation: Act as the final point of escalation for “unsolvable” technical bugs, delivery discrepancies, or high-priority system failures.
- Product Advocacy: Partner closely with Product and Engineering teams to translate direct publisher feedback and technical pain points into actionable items for the product roadmap.
- Mentorship & Growth: Lead, mentor, and scale a team of Technical Account Managers (TAMs), fostering a culture of technical curiosity and client-first problem-solving.