Observability Engineer

About the role

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

This position will require supporting the SL1 platform, to include all upgrades and maintenance; enhancement of system features and configurations; and responding to customer requests for custom monitoring needs.

RESPONSIBLITIES:

- Ability to maintain and support a healthy infrastructure for a highly visible 24x7x365 monitoring environment

- Performs continual maintenance of the SL1 platform and provides advanced solutions for continual and highly complex security, backup and redundancy problems

- Performs administrative tasks and application support for the SL1 platform and create and maintain monitoring and notification rules

- Provides and applies advanced engineering to highly complex infrastructures including installing, configuring, testing and maintaining operating systems, application software, and system management tools

- Deliver SL1 dashboards, create custom reports on results of SL1 monitoring and provide timely problem resolution for SL1 system components and related custom scripts

- Prepare and maintain all documentation for processes and procedures related to engineering projects

- Manage application access control to restrict access to systems, applications, and data to authorized users only

- Manage customer satisfaction through effectively communicating and managing customer expectations (internal and external customers)

- Ability to communicate how to leverage technology to create business value and become more effective and efficient

- Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs

- Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders, business partners, external customers, and third-party organizations are met and/or exceeded

- Provides training and guidance to less experienced Engineers

REQUIRED QUALIFICATIONS:

- BA/BS (or equivalent experience) and 5+ years of relevant experience

- 5+ proven years of experience installing, configuring, and daily administration of Network Monitoring tools on a Linux platform

- 5+ Years utilizing ServiceNow Ticketing system

- Experience with user training and writing documentation

- TS/SCI required

PREFERRED SKILLS/EXPERIENCE:

- Experience using the Python scripting engine to automate tasks with SL1

- Familiarity with Service Now Integration, PowerFlow, End to End Monitoring and CMDB

- Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office

- Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies