Associate DevOps Engineer

About the role

#GetThereFirst

Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.

Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.

Digital Hands is looking for an Associate DevOps Engineer to build, deploy, maintain and improve the applications, cloud services, integrations and automation our Security Operations Center (SOC) runs on. You’ll write code, ship it to the cloud, connect systems through APIs and databases, and support and extend ServiceNow, working side by side with DevOps engineers, ServiceNow administrators and SOC team members.

This is a full-time, onsite role based at Digital Hands Headquarters in Tampa, Florida.

What You’d Actually Be Doing

Writing code that runs the operation. You’ll write, test, debug and maintain scripts, services, integrations and automation in Python, JavaScript or similar languages. If someone is doing the same task by hand every day, you’re the person who makes that stop.

Shipping to the cloud. You’ll deploy and maintain applications in AWS, GCP or similar environments, using cloud-native and serverless services where they make sense, and learn how those applications are operated, monitored and improved once they’re live.

Connecting systems and data. You’ll work with REST APIs, event-driven services, queues, and relational and non-relational databases to tie platforms together and keep operational workflows moving.

Making delivery better. You’ll contribute to source control, code review, testing, release processes, monitoring, documentation and infrastructure-as-code practices, so what we ship is easier to trust and easier to maintain.

Finding root causes, not just symptoms. When an application, integration, platform or cloud service misbehaves, you’ll investigate, find out why, and put in a durable fix that improves performance and reliability.

Supporting and extending ServiceNow. You’ll administer and configure users, groups, roles, permissions, forms, notifications, reports, dashboards and workflows, and support ServiceNow integrations and automation, including Flow Designer, as part of the broader DevOps environment.