Operations Quality Assurance, Associate (Merchant Risk / Underwriting)

• You own the outcome and you don't wait for permission to fix what's broken.
• You hold yourself to a high standard even when no one is watching. Quality and accountability aren't external expectations, they're internal ones.
• You connect dots across functions and hold the big picture without losing grip on the details.
• You come to the table with a point of view, not just a problem.
• You say what you mean. You're direct, but you lead with respect.

As an Operations Quality Assurance Associate, you’ll strengthen the quality, consistency, and efficiency of risk operations across merchant risk and underwriting. You’ll apply your risk domain expertise to assess operational work against internal standards and external regulatory requirements, identify root causes behind quality gaps, and turn findings into practical improvements. Working with global stakeholders, you’ll help improve procedures, systems, and risk operations programmes while supporting a robust risk management framework.