Product Manager I

EarnIn is seeking a dedicated Product Manager to support our core Customer Care platform (Kustomer). Under guidance from product leadership, you will assist in transitioning our care organization from a legacy Zendesk setup to a modern, integrated ecosystem. This role helps define how internal care tools, routing workflows, and backend data features help frontline agents deliver efficient service.

Operating as an Individual Contributor (IC), you will execute independently in your area. Your objective is to help identify operational friction, support feature specifications, and facilitate connecting Kustomer with internal systems. By executing on dedicated product care initiatives, you will learn and apply team workflows, gather customer/agent feedback, and contribute to clear specifications for feature updates within a defined scope.

This position will be hybrid from our Bengaluru office, as part of our expanding site, with 2+ days in the office. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and opportunities to collaborate with and travel to our Mountain View HQ and Bangkok Site. Our salary ranges depend on role, level, and location.