Senior Salesforce - Comm Cloud Resources

Encora, Brazil

About the job

Job Title: Senior Salesforce

Key Skills: Salesforce, Salesforce Service Cloud, Apex, Copado

Location: Brazil

Mode: Remote

We at Coforge are hiring Senior Salesforcewith the following skill set.

Design, implement, and deliver scalable Salesforce Service Cloud and Communications Cloud solutions that support customer service, digital engagement, and service operations.
Configure and optimize Case Management, Omni-Channel Routing, Digital Engagement (Chat/Messaging), Knowledge, and Agent Workspace to improve customer experience and operational efficiency.
Leverage Salesforce Communications Cloud capabilities, including the Industry Data Model, Enterprise Product Catalog, service processes, and customer lifecycle management, where applicable.
Develop and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and platform automation to meet complex business requirements.
Design and implement integrations with enterprise applications using REST/SOAP APIs, Platform Events, and middleware technologies.
Provide technical leadership and solution architecture guidance, ensuring adherence to Salesforce best practices, scalability, security, and governance.

Encora, Brazil

Job Title: Senior Salesforce

Key Skills: Salesforce, Salesforce Service Cloud, Apex, Copado

Location: Brazil

Mode: Remote

We at Coforge are hiring Senior Salesforcewith the following skill set.

Design, implement, and deliver scalable Salesforce Service Cloud and Communications Cloud solutions that support customer service, digital engagement, and service operations.
Configure and optimize Case Management, Omni-Channel Routing, Digital Engagement (Chat/Messaging), Knowledge, and Agent Workspace to improve customer experience and operational efficiency.
Leverage Salesforce Communications Cloud capabilities, including the Industry Data Model, Enterprise Product Catalog, service processes, and customer lifecycle management, where applicable.
Develop and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and platform automation to meet complex business requirements.
Design and implement integrations with enterprise applications using REST/SOAP APIs, Platform Events, and middleware technologies.
Provide technical leadership and solution architecture guidance, ensuring adherence to Salesforce best practices, scalability, security, and governance.