Network Field Team Lead

About the role

OUR COMPANY:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Network Team Lead will support the Technical Leads, Field Technicians, Project Management and Network Engineering team to carry out a best-in-class service in the deployment of networking hardware for Global customers.

This position will require a combination of travel to various customer sites globally as well as remote support.

KEY RESPONSIBILITIES:

- Understand and project the team culture

- Build trust between team members.

- Inspire and motivate teamwork for achieving goals.

- Influence valuable changes.

- Be open to new ideas coming from team members.

- Consult frequently with key team members.

- Establish an open discussion for decision-making.

- Distinguish the team from others – create an identity for the team

- Train new resource on EOS/client standards

- Ensures all employees receive the appropriate training and education, including ongoing compliance training.

- Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.

- Practices cost improvement strategies, maintaining profitability and growth of area.

- Provide support to the PMO team in the correct selection of field resource to ensure successful project delivery

- Implements location-specific and area quality goals and action plans in order to achieve quality standards.

- Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.

- Participate in the hiring of new field resource

- Represent the EOS in meetings with Clients

- Ensure Day and Project level documentation is completed

- Train and uphold EOS Skills and Standards

- Understand skillsets and properly assign technicians to project teams

- Decipher complex Design Packs and appropriately convey questions or changes with Project Management

- Work with Project Management to help assign technicians to projects

- Troubleshoot and resolve issues in the network environment

- Ability to provide technical support through various means of communication