Senior DevOps Engineer - Storage Platforms

About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking a highly experienced Senior DevOps Engineer – Storage Platforms to build, automate and operate large-scale Software Defined Storage (SDS) and Kubernetes platforms in a private cloud environment. This role focuses on Storage Engineering with Infrastructure-as-Code and GitOps practices while ensuring scalability, resilience, and performance.

This is a deeply technical role requiring expert-level understanding of Software Defined Storage, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.

Key Responsibilities

- Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology.

- Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).

- Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal).

- Implement and manage backup solutions (preferably Rubik).

- Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm and Git, with Python/Bash automation.

- Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.

- Implement and improve monitoring, alerting, and observability for storage systems (capacity, latency, IOPS, recovery health) using GitOps and tools such as Prometheus, Loki, and Grafana.

- Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems.

- Develop and maintain technical documentation, architecture diagrams, operational procedures, and runbooks

- Participate in on-call rotations, incident response, and root cause analysis.

- Collaborate globally on change management, documentation, and operational best practices.

Minimum Qualifications

- 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux.

- Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems.

- Expertise with block, file, and object storage, including Fibre Channel (Cisco MDS) and IP-based protocols (NVMe-oF or iSCSI farbics).

- Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS).