Sr. DevOps Network Engineer- Operations

About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

About Five9 Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Role Overview To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will:

- Design, engineer, and oversee highly scalable CI/CD pipelines for automated testing, digital-twin dry-running, and zero-downtime deployment of configurations across massive physical and virtual network fabrics.

- Champion the "Network-as-Code" paradigm, establishing enterprise-wide GitOps workflows and enforcing source control (Git) as the absolute single source of truth for all network state, policy, and infrastructure design.

- Drive the strategic vision for network automation, designing complex, reusable code frameworks and Playbooks to permanently eliminate manual configuration and operational "toil" at a global scale.

- Design and optimize massive-scale software-defined networks (SDN) and container networking interfaces (CNIs) supporting ultra-high-throughput, multi-region cloud and bare-metal environments.

- Serve as the ultimate technical authority (SME / Tier 4) for complex network, routing, and overlay issues, rapidly deciphering and resolving the most difficult challenges across physical underlays and software-defined layers.

- Design and implement next-generation telemetry, monitoring, and alerting-as-code platforms, leveraging advanced heuristics for proactive auto-remediation of performance, security, and capacity issues.

Key Responsibilities

- Partner at a strategic level with Enterprise Designers, SRE leaders, and Platform teams to build and implement highly resilient, secure, and multi-tenant-isolated network infrastructure.

- Establish coding standards and write/review sophisticated Infrastructure-as-Code (IaC) using Ansible, Terraform, Helm, Python, and Bash.

- Lead the engineering, deployment, and optimization of modern overlay and container networking solutions, particularly VXLAN, OVN (Open Virtual Network), and Project Calico.