What You'll Bring
You will likely be successful in this role if you have:
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Active and valid Salesforce Certified Administrator certification – required.
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Active and valid Salesforce Certified Service Cloud Consultant certification – required.
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5+ years of Salesforce consulting, administration, business analysis, or solution configuration experience within enterprise environments.
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Proven experience supporting Salesforce Public Sector and Government Cloud implementations, including direct experience with federal, state, or local government agencies.
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Strong hands-on experience configuring Salesforce Service Cloud and Experience Cloud solutions.
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Advanced knowledge of Salesforce Flows, declarative automation, business rules, and platform configuration.
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Experience implementing Salesforce security and access management, including Profiles, Permission Sets, Roles, and Sharing Rules.
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Experience creating Salesforce reports, dashboards, and business-facing analytics.
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Strong understanding of Salesforce platform capabilities, data models, configuration standards, and business process optimization.
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Experience gathering requirements, facilitating discovery sessions, and developing user stories, process flows, and acceptance criteria.
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Ability to translate business needs into scalable Salesforce solutions while collaborating with technical delivery teams.
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Experience supporting Agile/Scrum delivery teams across implementation, testing, and release activities.
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Strong communication, stakeholder management, and facilitation skills, including experience engaging directly with government clients and senior business stakeholders.
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Experience working within regulated environments where security, compliance, governance, and documentation are critical.
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Strong organizational skills and the ability to manage competing priorities within fast-paced consulting engagements.
How You Work
The ideal candidate will
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Bring a consultative, business-focused approach to Salesforce delivery, connecting stakeholder needs with practical platform capabilities.
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Navigate complex Public Sector environments with professionalism, sound judgment, and an understanding of regulatory and operational considerations.
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Take ownership of requirements, configuration activities, documentation, and stakeholder communication while maintaining strong attention to detail.
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Collaborate comfortably across business, technical, and client teams, translating complex concepts into clear and actionable recommendations.
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Adapt to shifting priorities, evolving requirements, and the pace of Agile consulting engagements without compromising quality or delivery expectations.