Services Engineer

About the role

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.

The primary goal of our Customer Services team is to give our users the best tools and an amazing experience. At Formlabs, that means answering every question – no matter how small – and providing the resources to enable our users to innovate and create.

The Job:

- Gain deep technical knowledge of the SLA (stereolithography) / SLS (Selective Laser Sintering) product environment

- Act as the technical escalation point for customer issues arising from our SLA/SLS platform(s)

- Develop and communicate technical troubleshooting steps to resolve in-field issues to our Services agents

- Investigate issues which need further analysis to uncover root cause and partner with R&D/Documentation to deliver solutions

- Track occurrence rate of ongoing and newly arising issues, and champion efforts across the organization to resolve them

- Maintain systems that Services agents use to report customer issue

You:

- Bachelor's degree in engineering

- Have 2-5 years of experience working in a technical role, ideally involving hardware, software and electrical systems

- Demonstrated experience liaising between technical and non-technical teams

- Highly accountable for pushing projects to completion, across multiple teams and stakeholders

- Can balance daily responsibilities and escalations with long term projects. Calm under pressure or when an answer is unknown.

- Have an acuity for data and analytics, and ideally familiarity with SQL and/or Google DataStudio (or similar)

Bonus Skills:

- Passion for 3D printing and emerging technologies

- Experience in a fast-growing startup environment

- SQL experience or similar data background

We Offer:

- Hybrid work

- Catered lunch at the office 3 days per week

- Private health insurance with Medicare (Blue package + hospital coverage)

- A monthly or quarterly public transportation pass for Budapest

- Shares in the company (we're a double unicorn company!)

- Free beverages and snacks at the office

- All You Can Move sports pass with 9500 HUF monthly allowance