Implementation Engineer

About the role

About the role:

We're looking for an Implementation Engineer to own the successful delivery of Forter integrations for newly signed and expanding customers. This is a project management-led role: you are the delivery owner for your portfolio, responsible for driving each integration from kickoff to go-live on time, with strong stakeholder alignment and a clear line of sight to business value for the customer.

You'll bring the organisational rigor and proactive ownership that turns a complex, multi-stakeholder go-live into a predictable, repeatable process.

What you'll be doing:

- Own the end-to-end delivery of integration projects for your portfolio, acting as project lead and primary point of contact from kickoff through go-live.

- Build, maintain, and drive project plans to completion, proactively identifying risks and blockers and course-correcting before they threaten timelines.

- Lead project governance with customer stakeholders, setting agendas, tracking action items, and managing relationships with senior stakeholders and business users to keep them engaged and aligned through completion.

- Coordinate cross-functionally with Sales, Solutions Consulting, Customer Success, and Analytics, including partnering with an Analytics Consultant to translate technical integration progress into insights that meet customers' fraud prevention needs, to remove obstacles and hit agreed go-live dates.

- Serve as a technical translator on your projects, clearly articulating integration concepts (API operations, JavaScript, JSON, and other web/database technologies) to technical and non-technical audiences.

- Track and report on project health and delivery metrics for your portfolio, flagging risks early in team meetings.

- Contribute to the continuous improvement of Forter's implementation playbooks and processes, feeding back learnings from your projects.

What you'll need:

- 5+ years of experience managing complex, multi-stakeholder projects on behalf of Enterprise customers, including engaging senior customer stakeholders and holding cross-functional teams accountable; project/program management experience is the core requirement for this role.

- A proven track record running multiple concurrent projects, building structured project plans, and driving them to on-time completion.

- Excellent organisational skills and attention to detail, with a consistent focus on delivery quality and customer experience.

- An owner's mindset: proactive, accountable, and comfortable driving a project forward without being told to.

- Working technical fluency with API integrations, JavaScript, JSON concepts, and other web/database technologies, enough to bridge technical and business conversations; hands-on build experience is not required.

- Experience working in a multinational environment.

- Previous experience in payments or ecommerce is a plus.