Engineering Manager

About the role

We’re bringing our platform and existing tools together to create a more connected, scalable experience with a clear focus on making the customer journey simpler and better. We’re looking for an experienced Engineering Manager to help lead this work and shape what comes next

This is a people, technology and delivery-focused role where you’ll lead an engineering team, stay close to the technology and work collaboratively with Product, Implementation and the wider business to enhance our platform, improve the customer experience and deliver high-impact change. You’ll take ownership of our internal tooling and customer portal, helping create a more connected, scalable foundation for the future.

You’ll also drive the adoption of AI coding tools and best practices across the engineering team, embedding AI into how we develop, test and ship software, by continually improving our AI engineering practices, you’ll help increase productivity, accelerate delivery and raise the quality of our software.

If you’re a hands-on engineering leader who takes ownership, builds great teams, understands the customer and enjoys turning complex challenges into simple, scalable solutions, we’d love to hear from you.

What you’ll be doing as an Engineering Manager

- Lead, mentor and develop a high-performing engineering team, creating a culture of ownership, collaboration and continuous improvement.

- Own the front-end engineering experience of our platform, ensuring it delivers a simple, scalable and customer-focused experience.

- Bring existing tools and systems together into a more connected, modern platform.

- Own and improve the sandbox to implementation journey, working closely with Implementation and customer-facing teams.

- Partner with Product, Implementation and wider business stakeholders to turn customer needs into impactful engineering solutions.

- Drive engineering delivery and prioritisation, removing blockers and ensuring high-quality work is delivered at pace.

- Improve engineering practices across quality, scalability, reliability and productivity

- Explore and apply AI technologies to improve our platform, engineering capability and customer experience.

- Provide technical leadership and strategic direction, helping shape the platform roadmap and ensuring engineering priorities support our wider business goals.

- Develop future leaders, helping build greater leadership capability across the function.

- Support the UK engineering team in delivering larger, strategic and high-value projects.

What you’ll bring to the Engineering Manager role

- Proven experience leading and developing a high-performing engineering teams and/or Engineering Managers.

- A strong track record of delivering complex technology projects successfully, on evolution of our customer-facing platform.

- Excellent people management, communication and stakeholder management skills.