IT Operations Engineer

About the role

Applied Intuition, Inc. is powering the future of physical AI. Founded in 2017 and now valued at $15 billion, the Silicon Valley company is creating the digital infrastructure needed to bring intelligence to every moving machine on the planet. Applied Intuition services the automotive, defense, trucking, construction, mining and agriculture industries in three core areas: tools and infrastructure, operating systems, and autonomy. Eighteen of the top 20 global automakers, as well as the United States military and its allies, trust the company’s solutions to deliver physical intelligence. Applied Intuition is headquartered in Sunnyvale, California, with offices in Washington, D.C.; San Diego; Ft. Walton Beach, Florida; Ann Arbor, Michigan; London; Stuttgart; Munich; Stockholm; Bangalore; Seoul; and Tokyo. Learn more at applied.co http://applied.co.

We are an in-office company, and our expectation is that full-time employees primarily work from their Applied Intuition office 5 days a week. However, we also recognize the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote work, starting the day with morning meetings from home before heading to the office, or leaving earlier when needed to accommodate family commitments. This in-office expectation does not apply to contractor positions

ABOUT THE ROLE

IT Operations Engineers provide first line technical support to end users and ensure that everyone at Applied is able to use technology as productively as possible. In addition to technical support, IT Operations handles user onboarding and offboarding. We are looking for a multifaceted IT Operations Engineer who can be the IT domain expert across our corporate IT team. This position requires a mix of IT skills to improve the company’s technology architecture.

AT APPLIED INTUITION, YOU WILL:

- Design and build out a scalable IT infrastructure for a rapidly growing organization

- Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support, escalating more complex requests to senior staff members

- Provide technical assistance and support for issues related to computer systems, networks, software, and hardware

WE'RE LOOKING FOR SOMEONE WHO HAS:

- 4+ years in IT operations including system administration, server support, project implementation, and desktop support in a fast paced environment

- Experience with Google Workspace, or other Active Directory systems

- Experience supporting a broad range of computer systems (Linux, Windows, and Mac)

- Knowledge of networking protocols and equipment (VPN, DNS, next-gen firewalls, routers, switches, or access points)

- Experience in deploying, integrating, and administration of SaaS applications

- Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible