.Net/C# Developer, Product Reliability Engineer

About the role

About InvoiceCloud:

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.

Job Details

InvoiceCloud is seeking a highly skilled Product SRE to strengthen the reliability, performance, and scalability of our cloud-based payment and billing platform. This is a senior individual contributor role responsible for designing, building, and operating resilient .NET-based services while ensuring strong observability, rapid incident response, and continuous reliability improvements.

The Product SRE partners closely with Engineering, Platform, DevOps, and Product teams to embed reliability into system design, deployment, and operations. This role carries accountability for production stability and performance without people management responsibility.

Success Profile

At InvoiceCloud, success is anchored in our core competencies. These competencies guide how every employee delivers impact across their role.

Ownership

- Owns reliability, performance, and stability outcomes for assigned product services in production.

- Acts as an incident responder for critical production issues, leading investigation, mitigation, and resolution.

- Takes accountability for live debugging, root-cause analysis, and corrective actions across environments.

- Ensures systems meet defined reliability, scalability, and availability expectations.

Drives Efficiency

- Develops and maintains scalable .NET and C# services with a focus on performance, resilience, and maintainability.

- Implements and improves CI/CD pipelines, deployment automation, and operational workflows.

- Uses performance monitoring tools such as New Relic, ElasticSearch, and AppDynamics to proactively identify and resolve issues.

- Standardizes observability, alerting, and response practices to reduce mean time to detection and resolution.

Results Driven

- Delivers measurable improvements in system uptime, latency, throughput, and incident reduction.

- Ensures production incidents are resolved quickly and do not recur through preventive engineering.

- Performs rigorous code reviews, unit testing, and validation to ensure high-quality, production-ready code.

- Supports reliable releases by validating readiness and monitoring post-deployment behavior.

Innovative