Senior Software Engineer (DevOps / Platform Engineering)

About the role

About Liberate

Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice, the hardest and most valuable channel in insurance, and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.

About The Role

We are looking for a seasoned Staff DevOps and Platform Engineer to own and evolve the infrastructure that powers Liberate’s real-time AI voice and workflow automation systems. This is a critical technical leadership role. You will inherit and advance a modern AWS-based platform that spans PBX telephony, canary routing, MTLS-based integrations with carriers, secure production environments, CI/CD, and compliance posture.

You will drive reliability, scalability, and operational rigor across our multi-agent runtime. You will also mentor engineers, design forward-looking system improvements, and create the platform foundations that enable Liberate’s rapid product expansion.

Key Responsibilities

Infrastructure Architecture and Ownership

- Lead architecture and operation of core AWS infrastructure including PBX systems, EKS, networking, IAM, VPC design, and secure environment isolation.

- Own and improve Canary routing infrastructure for LRA (LLM REST API) via Traefik and GitOps patterns.

- Maintain and optimize CI/CD flows including GitHub-based CodeBuild jobs, artifact pipelines, and environment promotion workflows.

Secure Integrations and Network Edge

- Manage and evolve MTLS proxy infrastructure used to integrate with carrier systems like Frontline.

- Own HAProxy-based proxy fleet, certificate lifecycle, root CA management, and IP-restricted ingress patterns.

- Ensure secure, audited access to production systems, tokens, and root-level accounts.

Operational Excellence

- Lead incident response, on-call rotations, and postmortems. Improve reliability metrics (SLA/SLO/SLI) for voice, agent runtime, and workflow systems.

- Maintain and improve non-obvious production infra details including external service dependencies, version pinning, and update cadences.

- Partner with AWS Support to optimize pricing, scaling configs, and resource utilization.

CI/CD, Tooling, and Developer Experience

- Modernize developer workflows: streamlined builds, repeatable environments, safe deployment strategies (blue/green, canary, feature flags).

- Build internal tools and abstractions to make engineers productive while enforcing safety, configuration hygiene, and compliance requirements.

Compliance and Security

- Lead infrastructure-related components of SOC2, pen-testing, and Vanta-driven controls.