Platform Site Reliability Engineer

About the role

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Platform Site Reliability Engineer

Location: Remote - US Only Country: United States Department: Engineering Reports To: Director, Platform Engineering Position Type: Full-Time Salary: $165,000 + Bonus

Job Summary:

First Due is seeking a highly motivated Platform Site Reliability Engineer (SRE) / DevOps Engineer to help build, scale, and maintain the infrastructure, deployment pipelines, and operational systems that power our platform. This individual contributor role is responsible for improving system reliability, performance, security, deployment processes, and scalability while partnering closely with Engineering, Product, and Security teams.

The ideal candidate is passionate about automation, operational excellence, cloud infrastructure, software development and deployment processes, observability, and continuous improvement. They thrive in fast-paced environments and enjoy solving complex technical challenges that directly impact customers and business outcomes.

This candidate will be an excellent fit if they are not afraid to drive consensus on standards, develop the golden path, and partner with senior engineering leadership to influence or mandate others to adopt the standards.

Key Responsibilities:

Infrastructure & Platform Engineering

- Design, implement, and maintain scalable, secure, and highly available cloud infrastructure.

- Build and manage infrastructure-as-code solutions to support repeatable and reliable deployments.

- Continuously improve platform reliability, resiliency, scalability, and performance.

- Partner with engineering teams to ensure services are designed and operated with reliability and observability in mind.

- Support disaster recovery, backup, and business continuity initiatives.

DevOps & Automation

- Design, implement, and maintain CI/CD pipelines to enable efficient and reliable software delivery.

- Automate manual operational tasks and improve deployment processes across environments.

- Partner with engineering teams to streamline development workflows and reduce operational overhead.

- Improve release management practices and deployment strategies.

- Champion DevOps best practices across the organization.

Reliability & Operations

- Monitor production systems and proactively identify opportunities to improve availability and performance.

- Participate in incident response, troubleshooting, root cause analysis, and post-incident reviews.

- Develop and maintain monitoring, alerting, logging, and observability solutions.