Technical Services Engineer

About the role

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Japan for our hybrid working model.

Cool things you’ll do

- MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people

- You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem

What You Need/What we are looking for

- Patience, empathy, and a genuine desire to help others

- Full professional proficiency in English and Japanese (written and verbal) is required

- Excellent communication skills, both written and verbal

- The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time

- Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments

- 5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred

- 5+ years on Cloud or on-prem infrastructure administration experience

- 3+ years or more of the following technical domains (ideally with some experience in the rest)

- Experience with Database Performance tuning and benchmarking

- Experience with configuring and using common Cloud providers (AWS, GCP, Azure)

- Experience with networking concepts, including firewalls and load balancers

- Experience with coding languages such as shell scripting, Python, Powershell etc

Bonus Points