Senior Customer AI Engineer - Token Factory
Nebius, Singapore
The role
We're looking for a Senior Customer AI Engineer who will join our Token Factory team to help our customers successfully transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure.
This role sits at the intersection of engineering, delivery, and customer success – ensuring that what was promised during pre-sales actually works reliably in production. You will work closely with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant, and cost-efficient deployments.
What you will do
- Own the production journey
- Lead the transition from PoC to production
- Ensure customer workloads are deployed, stable, and scalable
- Drive time-to-production and time-to-value
- Ensure technical success in production
- Understand customer architectures and use cases
- Monitor and improve:
o performance (latency, throughput) o cost efficiency o reliability