Operations Engineer, Netskope NewEdge Government
Netskope, United States
The role
As an Operations Engineer on the Netskope NewEdge Government (NNG) team, you'll be the go-to person for keeping everything running smoothly. You'll handle planned maintenance and troubleshoot application or infrastructure issues in our government-accredited environments. Your main goal? Make sure we stick to high standards and maximize uptime for our customers. You'll work closely with team members across different fields to plan, schedule, carry out, and check production changes. If you have great attention to detail and love taking ambiguous problems and turning them into clear, smooth processes, you'll fit right in!
What you will be doing
- Troubleshooting Linux-based infrastructure or applications issues, escalating when necessary.
- Managing tickets by logging issues and assigning them based on priority and severity.
- Planning, executing, and communicating system and network maintenances.
- Engaging and coordinating with internal service owning teams to identify root causes.
- Estimating effort for your tasks and helping with prioritization and release planning.