HPC Systems Engineer - APAC (GPUs)
Nscale, Singapore
What you will do
- Join the Support duty rotation and handle day-to-day tickets and alerts, escalating early and appropriately. Collaborate with Engineering, with guidance, when incidents or changes require it
- Perform GPU node triage and hardware troubleshooting: interpret nvidia-smi/DCGM output and system logs, isolate faults across GPU, NIC, and server hardware, carry out physical remediation (reseats, swap testing, component checks), and prepare clean evidence for vendor RMA
- Run fabric and link diagnostics following established runbooks (mlxlink or equivalent), capture evidence accurately, and escalate with a handover that lets the next engineer continue without starting from scratch
- Assist with storage and data-path investigations (mounts, connectivity, client-side symptoms) on high-performance platforms, gathering evidence for Senior or Engineering-led diagnosis
- Follow established runbooks to resolve common issues; propose improvements and contribute incremental fixes with review
- Accurately record, update, manage, and resolve tickets, keeping all parties informed with clear notes, next steps, and customer communications via the agreed channels