Amazon Customer Connect & Service Platform Specialist
Ocado Group, Hatfield, United Kingdom +1
About the job
About Us
Our teams are putting the world's retailers online using cloud technology, robotics, AI and automation. Through the Ocado Smart Platform (OSP), we provide innovative technology and operational services to partners globally, supporting highly automated fulfilment centres and world-class online grocery operations.
As our technology evolves, we're investing in modern cloud-based platforms that enhance the experience of our colleagues, customers and operational teams. This is an exciting opportunity to play a key role in supporting and developing the technology that underpins our global service operations.
About the Role
We're looking for an experienced Amazon Customer Connect & Service Platform Specialist to join our Service Assurance team.
This is a hands-on technical role that will take ownership of our Amazon Customer Connect platform, the customer and agent portals built around it, and the data and API connections that link it to the rest of our operation.
Today the platform is built and supported with a third-party delivery partner. A planned handover will move it in-house, and you'll be the technical expert who makes that happen: taking on the environments, code, pipelines and day-to-day running, and building the skills and tooling that let us manage, support and evolve the platform ourselves.