Lead Architect - ServiceNow

Join a winning and world-class culture where you can progress in your career and create a positive influence. Come join this diverse, high performing team committed to pioneering innovations. As a Lead Architect at JPMorganChase within Infrastructure Platforms Digital Workflows Product Line, you own the architecture for a defined area of the ServiceNow platform and guide teams toward designs that are secure, resilient, operable, and outcomes-driven.

You partner with product, engineering, platform, and control stakeholders to define target-state architecture, enable delivery through hands-on technical leadership, and ensure solutions meet firm standards for risk, performance, and reliability. You foster an inclusive environment where diverse perspectives improve decisions, execution, and long-term platform health. Job responsibilities Lead ServiceNow platform and solution architecture for strategic initiatives from discovery through delivery, adoption, and continuous improvement.

Define target-state architectures, reference designs, and reusable patterns across workflow, data model, CMDB alignment, identity/access, and environment strategy. Drive architecture governance by facilitating design reviews, documenting decisions and trade-offs (e.g., ADRs), and aligning stakeholders to standards. Partner with engineering teams to translate non-functional requirements into implementable designs for availability, performance, scalability, security, and observability.