Senior Software Engineer, Revenue Recapture
Otter, Seattle, WA +1
What you will do
- Own and evolve Revenue Recapture—our highest revenue‑producing product. Revenue Recapture is an automated tool designed for restaurants to recover funds lost to third-party delivery platform errors, unwarranted refunds, and chargebacks.
- Design and build end‑to‑end automation to improve dispute effectiveness and drive toward a fully “no humans in the loop” process—from data ingestion and decisioning to filing, tracking, and resolution.
- Develop scalable, reliable backend services in Java and build intuitive, maintainable front‑end experiences that surface dispute status, outcomes, and insights.
- Increase automation and win rates through experimentation and define and track success metrics.
- Ensure reliability and quality via sound architecture, automated testing, observability, and a focus on high service uptime and resilience.
- Collaborate with Product, Data, Operations, and Support to incorporate customer feedback and turn insights into product and engineering improvements.