Software QA Engineer

About the role

JOB PURPOSE

The Software QA Engineer reports to a QA Lead. The Software QA Engineer will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. He/She will review system requirements and track quality assurance metrics. He/She will also design and implement tests and help in debugging and corrective actions. Ultimately, he/she will monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

MAIN RESPONSIBILITIES / DUTIES

- Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback.

- Liaises with internal teams (e.g., developers and product managers) to identify system requirements.

- Creates detailed, comprehensive, and well-structured test plans and test cases.

- Performs and takes ownership of the testing activities.

- Designs, develops, and executes automation scripts using defined tools (where applicable).

- Identifies, records, documents thoroughly and tracks bugs.

- Performs thorough regression testing when bugs are resolved.

- Monitors the process of fixing bugs and ensures the success of corrections.

- Investigates the causes of non-conforming software.

- Tracks quality assurance metrics like test execution progress, defect densities and open defect counts.

- Stay up to date with new testing tools and test strategies.

- Receives predetermined work assignments that are subject to a moderate level of control and review.

- Raise flags to QA Lead on needs and opportunities for improvement of Quality practice.

- Follows RAPP IO Agile governance approaches - such as ticket descriptions, metrics, dashboards, and reporting.

- Collaborates with project management teams to ensure successful delivery of projects.

- Follows RAPP IO standards and supports the overall success of this group within the organization.

- Follows process and documentation standards with the end goal of top-efficiency and quality.

- Evaluates and promotes teamwork, initiative, work ethic, values adherence, and reports findings to discipline leads.

- Ensures effective communication and promotes a sense of participation and involvement.

REQUIREMENTS / QUALIFICATIONS

ACADEMIC BACKGROUND

- Desirable: Bachelor's / Master’s degree in Computer Science, Information Systems, Applied Computing, Software Engineering or related field

- SFMC Email Specialist certified

REQUIRED EXPERIENCE

- 0-2 years of experience in software quality assurance.

- Good knowledge of information & communication technologies.

- Knowledge of SQL and scripting.

LANGUAGES

- Full professional proficiency in English.