Software Engineer – AI CoE

About the role

Software Engineer – AI CoE

About Redwood

Redwood Software helps the world's largest enterprises automate mission-critical business processes. Our platforms support complex enterprise workloads across ERP systems, business applications, cloud infrastructure, and on-premises environments.

Redwood is building reusable AI infrastructure, agentic capabilities, developer tools, and platform services that enable enterprise-ready AI features across its product portfolio.

Role Mission

As a Software Engineer, you will lead the design and delivery of complex, production-grade AI and agentic capabilities that can be reused across Redwood products.

You will solve ambiguous engineering problems, establish standards for reliability and AI evaluation, and contribute to important technical decisions. This is a hands-on role with ownership of significant systems and platform capabilities.

Key Responsibilities

- Design and deliver complex services, agentic workflows, and shared AI platform capabilities.

- Build multi-step agentic systems that combine reasoning, tool use, retrieval, memory, policy controls, and human oversight.

- Establish robust approaches for AI evaluation, observability, model selection, fallback behaviour, and failure recovery.

- Lead technical delivery across multiple contributors and coordinate dependencies with product and platform teams.

- Review designs and code for scalability, security, performance, reliability, maintainability, and cost.

- Resolve complex production issues and implement corrective actions that prevent recurrence.

- Create reusable frameworks, reference implementations, and engineering standards that accelerate development.

- Partner with Product, Architecture, Security, Data, and Operations teams to translate business problems into durable platform solutions.

- Evaluate emerging AI technologies and recommend adoption based on technical evidence, enterprise requirements, and business value.

- Contribute directly to implementation while influencing important architectural and engineering decisions.

Scope and Expected Impact

- Own complex systems or platform capabilities that affect the immediate team and multiple partner teams.

- Operate independently when requirements, risks, or implementation approaches are not fully defined.

- Influence technical direction through architecture, working software, design reviews, and measurable outcomes.

- Drive improvements that reduce technical and operational risks across multiple services or product areas.

- Lead the technical execution of initiatives involving multiple contributors and cross-functional stakeholders.

- Balance short-term delivery requirements with long-term platform maintainability and scalability.

Must Have Qualifications