Forward Deployment Engineer

About the role

SambaNova is a leader in next-generation AI infrastructure, delivering a full-stack inference platform for customers worldwide. At the core of SambaNova's technology is the RDU (Reconfigurable Dataflow Unit) — a chip built on a dataflow architecture rather than the traditional GPU model. Its decode performance is especially strong for agentic workloads like multi-turn agents, code generation, and long-running applications. RDUs are packaged into SambaRack, rack-scale hardware that lets customers deploy state-of-the-art models with better performance, greater energy efficiency, and faster time to value.

Join the company that's building the future of AI computing. SambaNova is disrupting the AI and high-performance computing space with an integrated hardware and software platform.

Our SambaStack inference serving platform is pushing the boundaries of inference serving for generative AI and large language models. We are a team of passionate innovators tackling some of the world's most challenging computational problems. We help enterprises and service providers host their own AI inference platforms, powered by our state-of-the-art RDU (Reconfigurable Dataflow Unit) hardware architecture. Our cloud-agnostic, enterprise-grade inference serving platform enables seamless deployment, management, and scaling of foundation model workloads at production scale.

SambaNova is hiring a Forward Deployed Engineer (FDE) for our SambaStack based product portfolio in our Customer Success Organization.

Responsibilities:

- Embed directly with strategic enterprise customers to design, build, and deploy production GenAI applications on SambaNova's SN40L platform and SambaStack based product portfolio

- Architect and implement LLM-powered workflows — including RAG pipelines, multi-agent systems, fine-tuning workflows, and coding solutions — tailored to each customer's data, infrastructure, and business goals.

- Optimize AI inference performance on SambaNova hardware; benchmark model throughput, latency, and accuracy against customer requirements and competitor baselines.

- Troubleshoot and resolve production issues end-to-end across model, software, and hardware layers — acting as the first and last line of technical escalation in the field.

- Translate customer needs into clear product requirements and engineering feedback; serve as the primary voice of field reality to SambaNova's Product and Engineering teams.

- Partner with Account Executives and Solutions Engineers to shape technical sales strategy, scope engagements, and demonstrate platform differentiation during evaluations and proof-of-concepts.

- Develop reusable accelerators, reference architectures, and internal playbooks that scale learnings from one deployment to many.

- Present technical findings, architecture decisions, and roadmap input at customer executive briefings and internal forums; represent SambaNova at industry conferences and events.

Qualifications: