Senior Delivery Engineer
Sedna, Athens +1
About the job
About Sedna
Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.
You can find out more about us on our website: https://sedna.com/
About the role
Every Sedna product we sell is semi-custom. That is a strength commercially and a bottleneck in delivery. Our Implementation Managers are excellent at taking a customer from signature to live, but the technical edge cases inherent in a semi-custom build (a tagging model that won't behave, an integration that won't connect, a configuration question with no standard answer) pull them off the critical path while they wait on other teams for help.
This role removes that bottleneck. You are the senior technical engine of the Delivery team: a hands-on, broad-spectrum engineer who solves the hardest implementation problems wherever they sit. Your time is split roughly evenly:
- 50% customer facing: you own complex implementation work directly with the customer. This includes the non-standard projects our implementation team isn't set up to deliver, where you also act as product manager, supported by our Product and Engineering teams. You lead it end to end: the customer relationship, the plan, the timeline and the build, working with the customer's IT and operations teams and their third-party vendors.