Firewall Operations Engineer

About the role

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

SkyePoint Decisions is seeking a Firewall Operations Engineer to support a Department of State (DOS) customer. This position primarily supports operations and maintenance of foreign post network integrations with the DoS Core and other network integrations comprising a large and complex network infrastructure and cloud environments, with engineering and design responsibilities as warranted.

This role offers a hybrid schedule (~3 days onsite) at the discretion of the customer. The role can be located in Beltsville, MD or Springfield, VA.

Shift is Tuesday - Saturday 3:00PM -11:30PM subject to mission priorities. During the ~6-8-week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm).

Responsibilities:

- Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents.

- Monitor Service Now application for Firewall Operations (FWOPS) incident and service requests.

- Implements firewall rules and policies, perform troubleshooting of firewalls (Palo Alto, Cloud Palo Alto, and FortiGate), CISCO Email Security Appliance (ESA), A10 (load balancer), Proxy platforms, URL filtering across platforms, and analyzing network traffic captures.

- Escalates issues as required to Tier 3 staff and monitors issues throughout a problem’s life cycle.

- Performs recurring maintenance activities such as device reboots and software upgrades on all devices underneath the Firewall Operations Team.

- Records and reports on firewall operations, utilization, and maintenance.

- Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices.

- Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP’s, Websites, and Email addresses.

- Update architecture diagrams using Visio.

- Monitor and perform health checks on multiple perimeter security devices.

- Draft, coordinate and publish outage notifications as required.

- Update shift logs and provide reports to leadership as needed.

- Maintain standard operating procedures (SOP), work instructions, and other working documents.

- Attend calls requiring a FWOPS team to attend, to include troubleshooting calls.