Senior Machine Learning Operations Engineer

About the role

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is hiring a Senior Machine Learning Operations Engineer to architect our machine learning production lifecycle. Your mission is to maintain and deploy ML models to a scalable, reliable, and secure production environment. You will design and maintain the infrastructure, automation, and monitoring systems that ensure our AI products are high-performing and cost-effective.

You will report to our Director, Analytics Engineering & Data Governance and work from our Bangalore, India office.

You Will:

Model and Pipeline Automation

- Automate the deployment and retraining of ML models, from training through to production inference, by building and managing complete CI/CD/CT (Continuous Training) pipelines, adhering to MLOps best practices.

- Build, fine-tune, or use pre-trained LLMs, deep learning models or traditional machine learning models.

- Evaluate and recommend AI or ML solutions for the product using any combination of vendor solutions and/or custom-built models.

Governance & Compliance

- Implement model versioning, lineage tracking, and auditing to ensure compliance with security and ethical standards.

Performance Monitoring

- Continuously monitor the health and performance of production machine learning models, proactively identifying and correcting model drift, staleness, and performance degradation.

- Incorporate user feedback for iterative improvements and manage necessary model retraining cycles.

Cross-Functional Collaboration

- Act as the "glue" between Data Scientists (who build models) and Software Engineers (who consume them).

- Partner effectively with software engineers, product managers and business functions to integrate the machine learning solutions across smartsheet.

Architecture and Infrastructure Management

- Provision and manage scalable cloud infrastructure using Infrastructure as Code (IaC).

- Provide architectural guidance and mentorship to a team consisting of ML engineers, data scientists and analytics engineers.

- Distill complex ML concepts into easy-to-follow technical documentation.

You Have:

- 5+ years of experience with creating, deploying and scaling machine learning solutions in a cloud environment (eg. AWS, GCP, Azure) and ability to use tools such as SageMaker, Glue, Lambda, Docker etc. to create ML models and data pipelines.

- 7+ years of programming experience in languages used in AI/ML (eg python, scala etc)