Lead Cloud Ops Platform Engineer (m/f/d)

About the role

At SOFICO, we're building the future of mobility through Miles, our market-leading platform for leasing, fleet, and mobility operations worldwide. As an international team, we combine innovation, collaboration, and ownership to deliver real impact for our customers, in a culture of continuous learning, mutual support, and shared success.

SOFICO is expanding its Data & AI organisation to build the SOFICO AI Cloud and the Miles Enterprise Agentic Platform: an AI experience layer backed by a deterministic capability layer that keeps every business action controlled, predictable, and testable.

From our Ghent office, you'll be the founding Cloud Ops engineer embedded directly in the Data & AI product team, owning the design, build, and operation of the AI Cloud platform: standardized, single-tenant environments that SOFICO runs in Azure, powering the Agentic Platform.

What You'll do

This is a hands-on role: you design it and you build it. Automated deployment is key from day one.

- Design, build, and operate the AI Cloud platform: standardized, single-tenant customer environments run by SOFICO in Azure.

- Build and maintain the automated "instance factory" for rapid, secure provisioning, upgrades, and lifecycle management of customer instances.

- Own Infrastructure-as-Code, CI/CD, and GitOps practices end to end, from design through daily operation.

- Drive platform standardization: handle customer-specific requirements through configuration, not custom infrastructure.

- Design secure, reliable connectivity between AI Cloud and the rest of Miles Enterprise, parts of which run on-premise or at customer sites.

- Own platform reliability, security, and observability: monitoring, alerting, incident response, and continuous improvement.

- Apply the technical standards and foundations for Cloud Ops for Miles Enterprise to the Data & AI team's artifacts.

What You Bring

- Senior-level, hands-on experience in Platform Engineering, Cloud Ops, DevOps, or SRE — comfortable owning a platform end to end, with help from our Cloud Ops specialists.

- Proven track record operating and scaling production SaaS or cloud-native platforms.

- Strong background automating infrastructure provisioning, deployment, and operations at scale.

- Confident setting technical direction and standards solo today, with the appetite to mentor and grow a team once one exists.

Knowledge & Skills

- Infrastructure-as-Code: Terraform, Ansible, or similar.

- Kubernetes, Helm, Docker, and cloud-native platforms.

- CI/CD pipelines and GitOps-based deployment automation.

- Solid Azure experience; exposure to Azure AI services is a strong plus.

- Observability: monitoring, logging, alerting, incident response.

- Operating multi-tenant / multi-customer platforms: tenant isolation, secrets management, fleet-wide upgrades.