Global Operations Engineer (Starlink)
SpaceX, Redmond, WA +1
The role
Starlink is leveraging SpaceX’s experience in building rockets and spacecraft to deploy the world’s most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis, business strategy, and operational excellence to drive customer retention, improve lifetime value, and scale the business.
As an Operations Engineer, you will drive meaningful initiatives that improve how Starlink operates. You will identify problems, develop practical and scalable solutions, collaborate closely with cross-functional partners, and use data to inform decisions that support Starlink’s growth, profitability, and operational effectiveness.
What you will do
- Apply process improvement methodologies (process mapping, problem solving, visual management, lean principles) to improve self-service, accelerate resolution, and help scale processes across customer experience, logistics, accounting, supply chain, and other teams
- Identify engineering and operational issues, determine root causes, and develop solutions for both immediate mitigation and longer-term improvement