Forward Deployed Engineer
Jinba.io, Tokyo
About the job
About the role
Technical engineer who works directly with enterprise customers to deploy and customize Jinba's workflow automation platform. You'll be the bridge between our product team and major enterprise clients, turning their business needs into working solutions.
Responsibilities
- Deploy and configure Jinba for enterprise customers, ensuring successful adoption
- Work with customers to understand their existing tech stack, workflows, and requirements
- Build integrations connecting Jinba to customer systems (internal databases, legacy applications, enterprise software)
- Translate customer feedback into product requirements for the engineering team
- Debug and resolve production issues in customer deployments
- Develop best practices, documentation, and reusable integration patterns from field experience
- Own customer technical relationships from pilot through expansion
Requirements
Experience
- 3+ years in customer-facing technical roles (solutions engineering, implementation, consulting, or similar)
- TypeScript proficiency; comfortable reading and modifying both frontend and backend code