Forward Deployed Engineer
Jinba.io, San Francisco
The role
Technical engineer who works directly with enterprise customers to deploy and customize Jinba's workflow automation platform. You'll be the bridge between our product team and major enterprise clients, turning their business needs into working solutions.
What you will do
- Deploy and configure Jinba for enterprise customers, ensuring successful adoption
- Work with customers to understand their existing tech stack, workflows, and requirements
- Build integrations connecting Jinba to customer systems (internal databases, legacy applications, enterprise software)
- Translate customer feedback into product requirements for the engineering team
- Debug and resolve production issues in customer deployments
- Develop best practices, documentation, and reusable integration patterns from field experience
- Own customer technical relationships from pilot through expansion