Trade Flow Support - Trading Infrastructure Support Lead
Squarepoint Capital, Montreal, London, New York, Singapore +4
About the job
Position Overview
Squarepoint is seeking a hands-on Trading Infrastructure Support (TIS) Tech Lead to manage a global TIS team. The candidate will lead a team of support specialist, ensuring high availability of Squarepoint’s mission-critical infrastructure, systems, and platform application services across APAC, EMEA, and AMER regions.
- Manage a 24x5 global support schedule and weekend on-call rotation.
- Define policies, processes, roadmaps, and best practices to meet SLAs and scale with business needs.
- Collaborate with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained, skilled, and empowered to remove blockers and inefficiencies.
- Proactively identify and eliminate inefficiencies across workflows and operations.
- Lead and coordinate technical efforts across the global support team.
- Stay hands-on with troubleshooting and lead major outage recovery efforts to minimize impact.