Senior Specialist, Implementation Engineering

About the role

Company Description

We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

How you'll make an impact

- Provide technical support to merchants during their implementation of Checkout.com http://Checkout.com payment processing technology

- Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support

- Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)

- Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support

- Interact with the Product teams to pinpoint improvement ideas

- Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions

- Ability to multitask with multiple projects and integrations of customers

- Maintain/update existing libraries/plugins used in integrations

Qualifications

- 5+ years of development or technical support experience in a Tech/FinTech company

- Have payments experience would be advantageous

- Understanding of API, REST, webhooks and logs is required

- Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#

- Experience with Node.js, React is a plus

- Knowledge in iOS/Android is a plus

- Excellent communication skills, ability to build and maintain strong relationships

- Ability to work in a customer-focused and target-driven environment

- Good in speaking and writing in both English and Japanese

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.