TechOps Engineer

About the role

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform. Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.

Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

ABOUT THE TEAM & ROLE

Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems.

This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them.

ONCE YOU ARE HERE, YOU WILL:

- Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently.

- Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution.

- Level Up Incident Management: Own and optimize our Incident.io workflows, automation, and integrations. Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities.

- Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases.

- Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks.

- Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted.

WHAT WE NEED YOU TO BRING TO THE TABLE:

- 2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role

- Experience working with production systems in a SaaS or cloud environment

- Comfortable working with Linux, command-line tools, logs, and monitoring

- Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?"

- A structured approach to troubleshooting and solving operational problems

- Proactive attitude towards improving systems, processes, and tooling

- Ability to work collaboratively with engineers across different teams