Senior CRM data and AI engineer
TEGNA India , Bengaluru, Karnataka, India +1
What you will do
- Bridge CRM and AI. Act as the CRM platform subject-matter expert for the sales AI and data team, explaining data models, entities, and business processes and turning requirements into technical solutions.
- Lead the CRM data migration. Analyze, map, and implement the migration of CRM data into a customer data platform, including data analysis, identity
resolution, mapping, and data mastering.
- Build CRM UI. Build intuitive CRM user interfaces, custom components, and workflow automation that bring data and AI insights to end users.
- Integrate AI solutions. Connect AI models, agents, and services to the CRM and internal web apps through APIs, platform events, and middleware.• Develop agentic workflows. Design, test, and refine prompts and build multi-agent workflows with frameworks such as AutoGen, CrewAI, or similar.
- Analyze data. Write complex SQL for data profiling, validation, reconciliation, and analytics across CRM and enterprise data sources.
- Operationalize AI. Apply MLOps practices for deployment, versioning, monitoring, and evaluation so AI features stay reliable in production.